Here’s Why You’re Drowning – and How to Fix It. For example: “Francesca, I think we should go with the 5×7 flier. If something urgent comes up, call or text instead of emailing. Why? This is a big lapse of email etiquette. This frees your team members from feeling that they should constantly check their inboxes and gives them more time for uninterrupted work. save hide report. I actually avoid people who don’t cc everyone. It seems very strange to me when I am in email conversation with someone and they suddenly reply to me and cc my boss. Maybe it's just my own little bubble, but it seems like even the older generations are actually finally starting to get the hang of computers. That information belongs in a more public place, such as in a CRM, an internal wiki, or a team collaboration tool like Twist (www.twist.com). If your email program insists on at least one TO: address, enter your own. Knowing when to use cc vs bcc is critical. Carbon copies are still sometimes used in special applications: for example, in manual receipt books which have a multiple-use sheet of carbon paper supplied, so that the user can keep an exact copy of each receipt issued, although even here carbonless copy paper is often used to the same effect. I am terrified that the repercussions of her email micromanaging will be exactly as you describe—people will be wary of trusting me. As a PM, I have a product go-live in next 1 week with 10 different teams involved who have several dependencies. But, thanks to the rise of printers and photocopiers, it’s been practically extinct for many years. You’re making yourself and your team members less productive. But Betty expanded the conversation without your permission, which shows disrespect.  Present participle or imperfect forms in use include cc'ing. The important thing is to be on the same page as the people you communicate with. Every recipient will be able to see all of the other email addresses, so make sure you have consent to share your contacts’ details. cc is very effective if done correctly and shouldn’t be seen as an escalation everytime. On the flip side though, I've actually been seeing quite a lot less of those. Though your article has some really good suggestions and points but overall projects cc in a very bad light which I believe is not true . If you’re a manager who does this, stop. Thanks Chris! Using CC in current email language means you’re sending an email not only to the primary recipient in the “To” field, but also to one or more secondary recipients. This alternative etymology explains the frequent usage of "c:" when only one recipient is listed, while "cc:" is used for two or more recipients of the copies. I use BCC all the time, mainly when I send an email to all the members of the local council of my fraternal organization. that they trusted their coworker less when they CC’d their boss on an email. I’m sorry to hear that! U.S. answers. (Note that you cannot just call anyone all the time). But your message still keeps the recipient from disconnecting from work and getting the relaxing, restorative time they need outside the office. It affords the members some privacy by not showing their email addresses publically. And if she does, she might not realize that you are cc’ing her to confirm she agrees with you. The Best Friend Boss is actually the boss, but they want to be your friend and for you to know that they are just part of the team. During the initial email exchange, Betty could say something like, “This is all really relevant to what Debra and Eric have been working on lately. – Luhar Oct 5 '12 at 23:21 Bcc stands for blind carbon copy. All other recipients of that message can see that the person you designated as a Cc: recipient has received a copy of the message. For example, if you send an email to [email protected] and bcc [email protected] and [email protected], Alvin won’t know that Betty and Carlos received a copy of the email. When an email address is entered in the Cc field, that person receives a copy of the message sent to the person in the To field. Then go into your “sent” folder and forward the message, alerting the “private” recipient why you are sending it to them. Oct 10, 2011 | General Productivity Articles | 28 comments, Note: This post was updated on November 5, 2019. What does it mean to be “responsive to email”? That’s where Right Inbox comes in. Misusing cc and bcc is a great way to annoy your colleagues! If you don't, an error message appears when you attempt to send the message. Now that we’ve covered the hazards of overusing cc, it’s time to talk about an even more fraught area: bcc. The person don’t care at all to acknowledge that he/she has received your email and even after reminders you don’t get any response. In all honesty, I think my boss likes that, as it becomes one less “chore” to handle. I work at a company where I’m required to cc my boss on every email. Keeping info and not sharing even minor details is harmful to the organization. The approach I would take is to be direct: speak privately to the offender but assume that their motives are innocent. I would expect that to remedy the situation but if not, you could escalate from there. I’m sure you thought of speaking with her regarding your discomfort. Sound good? Now, if someone in that whole chain has read your article and is deeply inspired, will send an email bashing me that it’s not a good practice and please stop doing it declaring that’s a bad etiquette. Thanks for your thoughtful response! Everyone on the email can see who is cc'd but only the sender knows who was Bcc'd on a message. Anyone listed in the Cc: field of a message receives a copy of that message when you send it. The person(s) in the CC field is being sent a copy of your email as an FYI. Office assistants used to type correspondence on carbon-backed paper so that a carbon copy was automatically made, which could then be sent to a second recipient. To learn more, see my HBR article “, Your Late Night Emails Are Hurting Your Team. And, I appreciate when that distinction is made for me in return. Her expertise includes social media, web development, and graphic design. . Be discerning about your use of To: vs. Cc:. It’s one of the few but you’ve made a great point. Thanks so much for adding to the information! bad email etiquette. Blind Carbon Copy (BCC:) will hide the address list from all the recipients. What’s a better strategy here? To learn more, see my HBR article “Your Late Night Emails Are Hurting Your Team.”, If you lead a team, you could set a guideline that email is used for routine requests only. So let’s look at the most productive and courteous ways to use — and NOT use — cc and bcc. The CC-ed in people do not want the original email in their inbox. Thanks! My recommendation in this situation goes back to something I always teach. It is a way in which I use CC-ing myself in the email. Then go into your “sent” folder and forward the message, alerting the “private” recipient why you are sending it to them. You can help your colleagues reclaim time for focused work by changing the way you send email. I completely agree that using BCC to prevent “reply all” is an EXCELLENT use of the feature. But next time you compose an email, take a minute to consider whether CC-ing is helpful or necessary. Note: To send a message, you must always specify at least one recipient in the "To:" field. You figure it’s OK since you don’t need an immediate reply. When you use cc, everyone who receives the email can see who else received it. Only the original sender of the email can view the Bcc recipients. Here’s an example. I would like to retrieve deleted emails from my yahoo account by an unknown person? To put it mildly, this is not productive. And also, cc’ing her does not absolve you of responsibility anyway. Before simply CC’ing them on your next reply, make sure you ask the permission of both parties first. The term carbon copy – or more commonly, “CC” – is now an integral part of email lingo. Thank you for this. It’s up to you whether you add the new contact in the To or the CC field here, although using CC is perfectly acceptable. Yes, it’s easy and quick to add a cc to any email, which probably makes you feel like you’re doing something productive. Or you may have been called out by your manager for an action you’ve taken and been tempted to prove that they had already been copied into the relevant correspondence. Bcc: stands for "blind carbon copy." You give BCC a bad rap, when used properly (to circulate information to a large group of people – such as a list that wants news of a band’s engagements, etc. Yes, you are correct, that is a great use of BCC, and I should have mentioned it in the article. Personally, I find I am much more conscious about what I am asking for, and from whom, when I clearly delineate between who has action and who just needs to receive the information. As we talked about earlier, your boss might not even read the email at all since it wasn’t addressed to her. Why? It’s both kinder and more productive to hold non-urgent emails until standard business hours. Get your answers by asking now. Explain why you’re passing the email along, and send it directly to the person you would have cc’d. Betty writes back — and cc’s your other co-workers Debra and Eric.